Delivering Operational Excellence

Operational excellence and its delivery are ever more critical in today’s increasingly competitive global market and are fundamental in both the winning and retaining of key contracts. Delivering operational excellence through highly motivated focused teams and transparent measurements will help ensure profit maximization and support future and ongoing business strategy. Operational Excellence is both fundamental in supporting the delivery of business strategy and critical to its bottom line performance.  

This skills building course, identifies the key drivers and linkages to Operational Excellence which include Service Delivery, Leadership, Operational Performance Measurement, and Continuous Improvement. In summary, it’s about delivering “Results through People” by ensuring their buy-in, complete engagement, and ownership of the Business Vision and Strategy.

By attending this interactive course, you will be equipped with the skills to:

• Understand and appreciate the key drivers in delivering Operational Excellence test
• Ensure alignment of the operational function to the overall business strategy
• Ensure financial delivery including budgetary principles and team buy-in.
• Deliver service excellence through a customer-centric culture    
• Support the human resources framework through staff appraisals  
• Lead, manage and motivate your teams to exceed expectations
• Effectively monitor, measure and manage operational performance
• Achieve significant improvements in service delivery and staff engagement Aligning Operations to Strategy

Who Can Attend This Course

Non-operational Business Owners / Managing Directors, Operations Directors, Operations Managers, Operations Leads / Supervisors, Customer Service Heads, Executive Directors, General Managers, Divisional Heads, Administration Managers, Project Leaders, Team Leaders, Supervisors, Contractors, Management Consultant and anyone responsible for the management and support of Operational teams.