Conflict Resolution and Crisis Management

Understanding Conflicts and Resolution Techniques

Module 1: Introduction to Conflict Management

• Defining conflict and understanding its impact on the workplace.
• Common sources of conflict in professional settings.

Module 2: Conflict Resolution Strategies

• Overview of conflict resolution techniques such as negotiation, mediation, and arbitration.
• Role-plays to practice resolution strategies and techniques.

Module 3: Effective Communication Skills

• Developing communication skills to de-escalate conflicts.
• Active listening and empathetic communication exercises.

Module 4: Negotiation Tactics

• Principles of negotiation.
• Simulated negotiations to develop skills in achieving mutually beneficial outcomes.

Crisis Management Fundamentals and Strategies

Module 5: Principles of Crisis Management

• Understanding the nature of crises and their potential impacts.
• Analyzing past crises to identify lessons learned and best practices.

Module 6: Crisis Communication and Stakeholder Management

• Effective communication strategies during a crisis.
• Managing stakeholder expectations and media relations.

Module 7: Developing a Crisis Management Plan

• Key components of an effective crisis management plan.
• Workshop to create a customized crisis management plan for participants' organizations.

Module 8: Simulation of a Crisis Situation

• Interactive crisis simulation exercise.
• Group analysis and feedback session on crisis management performance.

Module 9: Review and Reflection

• Review key takeaways from the course.
• Reflect on personal learning and development areas.
• Discussion on implementing the learned skills in the workplace.

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