Applying Emotional Intelligence In The Workplace
Develop the critical competencies that leave a lasting impact on your leadership and deliver business success.
About the Course
Leaders and managers in organizations know that workplace expertise goes beyond excellence in technical skills. This is even more obvious in service-oriented companies. And in the face of mounting employee uncertainties due to current global economic crises, emotionally competent attitudes are needed to ensure team and individual performance from the shop floor to the board room.
In this Emotional Intelligence in Workplace Course, participants will;
• Understand the business case for emotional intelligence, and why leading companies are embracing this important set of competencies today.
• Learn how the workings of the human brain help to understand the nature and dimensions of emotional intelligence.
• Understand and develop the critical competencies of Self Awareness, Self Management, Social Awareness, and Relationship Management and their impact on leadership and business success
• Learn how to apply a variety of emotional intelligence techniques to workplace issues like communication, leadership, coaching, teamwork, conflict resolution, and supervision.
Course Content
MODULE I: Workshop Introduction
• EQ & IQ: What? How? And Why?
• The Four Dimensions of EQ – A Slide/Transparency
• Discussion of EQ & IQ (Continued)
• Diagram of Brain Functions
• How Do You Feel? What Do You Think?
• EQ & IQ In Perspective
• EQ & Success
• Emotional Intelligence & The Brain
MODULE II: Developing Self-Awareness
• What Is Self-Awareness
• The Life Picture Exercise
• Discover Your Passions Through Exploring
• Your Work Preferences / Exercise
• Be Aware of Your Physical Responses
• Observe Yourself & Watch Your Emotions
• Adopt A Buddy / Coach
• Take Stock of Your Strengths and Limitations
• Self- Confidence
• Increase Your Self Confidence Exercise (Using Ten Techniques)
• Attitude & Motivation
• Attitude of Caring
• Ten Strategies for Increasing Optimism & Motivation/Exercise
MODULE III: Developing Self-Management Skills
• Self-Control /Exercise
• Strategies to Increase Emotional Self-Control Exercise
• Self-Management, Motivation, and Achievement Drive
• Anxiety & Performance
• Flow & Peak Performance
• The Flow Exercise
• Self Management / Adaptability
• 3 Fast Exercises on Flexibility & Adaptability
MODULE IV: Developing Social Awareness
• Increasing Your Social Awareness / Exercise
• Observing Individuals – Observer's Sheet
• Observing Groups / Exercise
• Social Awareness / Empathy
• Boost Your Ability to Empathize / Pitfalls to Avoid Exercise
• Guidelines for Developing Empathy
MODULE V: Developing Relationship Management Skills
• Instinctive Communication Styles
• The Fight or Flight Response / Table
• Instinctive Communication Styles in Conflict / Table
• EQ Communication Style:
• Comparison Table
• EQ Style Interacting with Instinctive Styles / Table
• Communication Style Role Play # 1
• Communication Style Role Play # 2
• Applying EQ to Negotiations & Conflict Resolution
• Applying EQ to Interaction with Angry Persons
• Applying EQ to Coaching / Giving Criticism
• Destructive Vs. Constructive Criticism
• Coaching / Offering Effective Apology
• Coaching / If You Must Argue, Do It Right
• Building Trust
• Creating Collaboration
• Action Plan for Developing & Applying EQ
Reviews
I particularly valued the session on problem-solving techniques, which provided actionable steps that I hadn't considered before.
The Emotional Intelligence training sessions were well-structured and paced, allowing for both in-depth exploration of topics and ample time for questions and discussions.
The capacity-building workshop on emotional intelligence was eye-opening. I learned valuable lessons.
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